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Duties include:


(1) Supports access to and the creation of audio/visual media as data and information;


(2) Providing professional resources in a variety of formats;


(3) Make good connections with colleges and faculty by offering diverse resources;


(4) Improve student achievement by Library Media Platform in integrating information skills throughout the curriculum and all subjects;


(5) Collaborates on and contributes to the creation, development, implementation, and assessment of innovative media service related projects and services. Organizes, evaluates, and sets priorities for all aspects of services for the unit and identifies areas for improved service.


(6) Oral and written instruction and direction must be organized, clearly communicated, and presented in a positive manner.


(7) Excellent customer service skills including the ability to engage, interact and communicate with patience, clarity, tact, and courtesy are essential. Regular evening and weekend hours required.


The applicant should have:


1. Education background


Master's degree in Library and Information Science OR equivalent education and experience relevant to the position, advanced degrees in relevant fields will be given preference in consideration.


2. Working experience


(1) 3+ year professional experience working in Media Services or User Services related department in an academic or research library.


(2) Experience providing assistance to library media services for users.


3. Skills and Qualifications:


(1) General understanding of the mission and functions of a research library and the information needs of academic users.


(2) Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.


(3) Demonstrated ability to successfully work in a team environment.


(4) Demonstrated ability to work creatively in a rapidly changing environment.


(5) Excellent interpersonal and communication skills.


(6) Demonstrated commitment to diversity in the workplace or community.


(7)Ability to identify issues and problem with analysis and solutions proposals quickly.


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